For large orders and/or items, please call us to place the order to make sure you receive a preferred shipping rate.
By purchasing our products, you agree to follow the shipping and return policy guidelines below:
1/ ITEMS IN STOCK
1. Products in stock will be shipped promptly, usually within 7 business days. Unless requested otherwise. We may ship using FedEx or UPS Ground service. Sometimes we may elect to use USPS (The Postal Service) at our discretion.
2. Due to the nature of our handmade products, dimensions, details and/or colors may vary. Natural variations in products are not considered damages.
3. In the event that you need to return any product due to damage, please call (305) 200-9350 or email us at customerservice@moroccanpalace.com within 24 hours of receipt to first get a confirmation and authorization. DO NOT discard the original packaging. Please inspect your shipment immediately upon arrival. Any damages should first be reported to the carrier and then to us via phone or email.
4. DO NOT return any merchandise to us without a return authorization. Any unauthorized returns will be refused.
5. if we can't replace the damaged item(s) we will refund the full purchase price LESS shipping costs and credit card processing fees if applicable.
2/ ITEMS NOT IN STOCK
1. Items that are not immediately available and custom orders require at least 6 to 12 weeks production time depending on the order. Unforeseen delays due to production time, customs, etc. may extend the lead time.
2. All the products which exist at the website are made in Morocco and lead time can vary seasonally. Please plan ahead and place your orders as far in advance as possible to make sure your order arrives when you need it. We can not guarantee lead time, but we can provide you with an estimated time of arrival.
3. Moroccan Palace is not responsible for quantities ordered. Verify with your contractor before ordering since we cannot guarantee color matching from shipment to shipment.
4. Samples will vary in color, shape, size and texture from the actual order received. Any imperfections or shade variations are considered natural and add to the charm of handmade products.
5. All delivery charges will be added to your order which will be determined by weight and distance.
6. All sales are final. No returns will be accepted due to the handmade nature of the product.
3/ PAYMENT OPTIONS
Cash, Check, Credit/Debit Card, Wire Transfer
4/ TIMELINE
The time of arrival communicated to customers are estimates only and are not guaranteed. Delays in production and shipping time may acure and we cannot be held responsible due to delays in production and/or shipping. It is the customer's responsibility to order as much in advance as possible.
5/ DISCLAIMER
All the information on our website is informational only and is subject to change without notice at any time. Moroccan Palace cannot be held liable for any reason. |
